Terms of Service

Terms of Service

Last updated: August 21, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the SealKeeper website at sealkeeper.shop (the "Site") and your purchase of products from the store. By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or place an order.

2. The Storefront and Operating Entity

SealKeeper is an independent third-party store specializing in food storage and preservation products from trusted brands including Joseph Joseph, Haakaa, Pyrex, and Hefty. SealKeeper is not an official brand store for any of these manufacturers, and nothing on this Site should be understood as an offer or endorsement by those brands.

The Site is operated by Evergreen Pantry Operations LLC, a privately held operating company that specializes in the retail distribution of kitchen storage and food preservation products. Evergreen Pantry Operations LLC is the merchant of record and operator of the SealKeeper storefront. It manages sourcing, order handling, customer service, and daily operations on behalf of the store.

Our postal address is 4827 Harborview Drive, Suite 210, Seattle, WA 98107, United States.

3. Customer Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on the Site. By placing an order, you represent that you are legally capable of entering into binding contracts and that all information you provide is accurate, current, and complete.

4. Accounts and Order Information

When you place an order, you may be asked to provide your name, email address, shipping address, and payment details. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. You agree to notify us promptly at support@sealkeeper.shop if you suspect any unauthorized use of your account or personal information.

5. Catalog Information and Product Listings

We work to keep product descriptions, materials, capacities, packaging details, and images accurate and current. Every listing is checked against the manufacturer's published specifications and, when possible, against a physical sample before it goes live.

Despite our efforts, minor variations, typographical errors, or inaccuracies may occasionally occur. We reserve the right to correct any errors and to update or change product information at any time. Product availability is not guaranteed beyond the inventory shown on the Site.

6. Pricing, Promotions, and Coupons

All prices are listed in U.S. dollars. Prices and promotional discounts vary by brand, material, pack size, and season. Newer or limited-run products may have fewer discounts, while older inventory may be discounted to make room for fresh stock.

SealKeeper operates a specialist assortment model: the store sells only storage and preservation products, so purchasing, marketing, and operations are concentrated on a single category. A curated inventory model means the store stocks proven sizes and formats, which increases inventory turnover and reduces the cost of storing slow-moving goods. Volume purchasing within the storage category allows SealKeeper to qualify for tiered wholesale pricing from established distributors, and the products are bought through verified wholesale channels, avoiding the markup that can come with retail arbitrage. Low overhead from a digital storefront and a small operations team helps keep costs down.

Discounts are funded by the operating margin collected through efficient purchasing and low overhead. They are not achieved by lowering product quality, altering packaging, or reducing customer service. Wholesale price negotiations happen between the operating company and its suppliers; they never change the product itself. The same genuine, factory-sealed item is shipped whether it is on promotion or at regular price.

From time to time, we offer promotional codes such as FRESH15, which provides 15% off eligible items. Coupon eligibility follows the rules displayed at checkout, and the code must be applied at the time your order is placed. Invalid, expired, or ineligible codes will not be honored after an order is submitted.

7. Orders and Acceptance

When you place an order on the Site, you are making an offer to purchase the products in your cart. We may accept or decline that offer at our discretion. All orders are subject to product availability and verification of payment and order information.

We reserve the right to cancel any order due to pricing errors, insufficient inventory, suspected fraud, or other legitimate business reasons. If your payment has already been processed and we cancel your order, we will issue a refund to your original payment method.

8. Payment Terms

We accept credit cards and PayPal. Payment is processed when your order is placed. Applicable sales tax may be added to your order as required by law. By submitting payment information, you represent that you are authorized to use the payment method provided.

9. Shipping and Delivery

Standard shipping is $8.00. Orders over $45.00 qualify for free standard shipping. Shipping costs and delivery options are shown at checkout before you complete your order.

Orders are shipped to the address you provide at checkout. Once your order leaves our facility, the carrier is responsible for delivery. You can track your shipment using the carrier tracking link in your order confirmation. If a package arrives damaged or shows signs of mishandling, please keep all packaging and contact us with your order details.

10. Returns and Refunds

Returns are accepted within 30 days of delivery. To start a return, contact us at support@sealkeeper.shop with your order number and the reason for the return. Items should be returned in their original condition and, where possible, in the original packaging.

Once your return is received and inspected, we will process a refund to your original payment method. If an item is confirmed as non-genuine through our quality assurance process, a replacement or refund will be provided in line with these return terms and the brand's applicable warranty.

11. Warranty

Products sold on the Site may carry the manufacturer's standard warranty, as described in the product listing and the brand's published materials. SealKeeper does not extend or imply any warranty coverage beyond the brand's standard terms. Warranty service follows the product information and support guidance provided by the brand. If you need help with a warranty claim, contact support@sealkeeper.shop and we will direct you to the appropriate process.

12. Authenticity and Quality Commitment

SealKeeper sells only genuine products sourced through authorized wholesale distributors and verified supply channels. We do not sell imitations, refurbished units, or goods bought from secondary marketplaces. Incoming shipments are spot-checked for packaging integrity, seal quality, and lot consistency. Products with signs of damage, poor sealing, or other abnormalities are rejected or removed from sale.

We encourage you to inspect the packaging and the item itself when your order arrives, before first use. If the packaging is torn or the product looks used or damaged, keep all packaging and contact us using the order confirmation details.

If You Believe an Item Is Not Authentic

To submit an authenticity claim, please provide:

• Your order number or the email address used at checkout;
• Clear photographs of the product, packaging, and any labels, seals, or markings;
• A short explanation of why you believe the item may not be authentic.

Our quality assurance process works as follows:

• The quality assurance specialist receives your claim and confirms it contains the required information.
• The product is compared against the manufacturer's reference photos, packaging markers, and any known batch details.
• If more evidence is needed, the specialist requests lot numbers or additional photos.
• We send our determination and, if the item is confirmed non-genuine, outline the next steps for replacement or refund.

Authenticity issues are treated with priority. Once a product is confirmed as non-genuine, Evergreen Pantry Operations LLC will initiate a resolution consistent with the store's published return and refund policies and the brand's warranty terms.

13. Intellectual Property

The content on the Site, including text, graphics, logos, images, and software, is owned by or licensed to SealKeeper and Evergreen Pantry Operations LLC and is protected by applicable intellectual property laws. Brand names, trademarks, and product names such as Joseph Joseph, Haakaa, Pyrex, and Hefty remain the property of their respective owners. You may not reproduce, distribute, modify, or republish any Site content without our prior written permission. To request permission, contact legal-privacy@sealkeeper.shop.

14. Acceptable Use

You agree not to misuse the Site. Prohibited conduct includes, but is not limited to:

• Attempting to interfere with the Site's operation, security, or functionality;
• Using automated tools, bots, or scrapers to access, copy, or monitor the Site;
• Placing fraudulent orders or using payment methods you are not authorized to use;
• Reselling products purchased through the Site without our permission;
• Using the Site for any unlawful purpose or in a way that violates these Terms.

15. Service Availability

We strive to keep the Site available at all times, but we do not guarantee uninterrupted or error-free operation. The Site may be temporarily unavailable for maintenance, updates, or reasons beyond our reasonable control. We are not liable for any loss or inconvenience caused by such unavailability.

16. Disclaimers

To the fullest extent permitted by law, the Site and all products sold through it are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the extent permitted by applicable law. Nothing in these Terms limits any statutory consumer rights that cannot be excluded under the laws of your jurisdiction.

17. Limitation of Liability

To the maximum extent permitted by law, Evergreen Pantry Operations LLC and SealKeeper shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost data, arising out of or related to your use of the Site or your purchase of products. Our total liability for any claim relating to an order shall not exceed the amount you paid for that order. Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

18. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in King County, Washington, for any dispute arising out of or relating to these Terms or your use of the Site. If you are a consumer located outside the United States, mandatory protections under the laws of your country of residence continue to apply.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, legal requirements, or Site features. The "Last updated" date at the top of this page indicates the most recent revision. If we make material changes, we will post the revised Terms on this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

20. Contact Us

For general order, payment, coupon, or product questions, contact our customer support team:

• Email: support@sealkeeper.shop
• Phone: +1 (206) 555-0147
• Service window: Monday through Friday, 8:00 AM to 6:00 PM Pacific Time

Messages received outside these hours are returned on the next business day. Customer support responds within 2 business hours during the service window. For shipping issues, you can also use the carrier tracking link in your order confirmation.

For legal, privacy, data access, or content permission requests, contact the legal/privacy department at legal-privacy@sealkeeper.shop. This team responds within 2 business days.

You may also write to us at 4827 Harborview Drive, Suite 210, Seattle, WA 98107, United States.