FAQ

SealKeeper is an independent retailer founded in 2019 and operated by the SealKeeper team in Seattle, Washington. We specialize exclusively in food storage and preservation products from trusted brands including Joseph Joseph, Haakaa, Pyrex, and Hefty. Our team has spent years working in commercial kitchen storage and household organization, and that hands-on experience shapes how we run the store.

Our entire catalog is focused on food storage and preservation: silicone pouches, glass containers, reusable wraps, and high-use disposable bags. Because this is our only category, we understand the trade-offs among materials, temperature ranges, and maintenance requirements — and we stock the sizes and formats that match how households actually store food.

We choose products by function first, then by brand. Every candidate must meet our standards for material safety, ease of cleaning, and realistic performance for refrigerated, frozen, or pantry use. We avoid redundant or gimmicky items and focus on what works in real kitchens.

Our operating model keeps costs down: we sell only one category, stock proven sizes and formats, buy through verified wholesale channels in volume, and run a lean digital storefront with automated order processing. Those savings are passed to you through everyday pricing and periodic discount codes. Even when a product is on promotion, it is the same genuine, factory-sealed item as at regular price.

Prices and discounts vary by brand, material, pack size, and season. Newer or limited-run products may have fewer discounts, while older inventory may be discounted to make room for fresh stock. Coupon eligibility is always displayed at checkout, so you will know exactly what applies to your order.

Apply code FRESH15 at checkout to save 15% on eligible items. Coupon eligibility follows the checkout rules, and the discount will be shown before you complete your order.

Yes. We sell only genuine products sourced through verified wholesale distributors and authorized supply channels. We do not sell imitations, refurbished units, or goods bought from secondary marketplaces. Every supplier must provide documentation of product origin, batch information, and current packaging specs before a new product is added to our catalog.

Every listing is checked against the manufacturer's published specifications and, when possible, a physical sample. Incoming shipments are spot-checked for packaging integrity, seal quality, and lot consistency. Any product with signs of damage, poor sealing, or abnormalities is rejected or removed from sale.

Contact us with your order number or the email used at checkout, clear photos of the product, packaging, and any labels, seals, or markings, and a short explanation of your concern. Our quality assurance specialist will review the evidence, compare it against manufacturer references, and may request lot numbers or additional photos. If the item is confirmed non-genuine, we will provide a replacement or refund consistent with our return terms and the brand's applicable warranty. Authenticity issues are treated with priority.

The fastest way is email: support@sealkeeper.shop for general order and payment questions. We also have specialist departments:

• Pre-sales: pre-sales@sealkeeper.shop for product selection and compatibility
• After-sales: after-sales@sealkeeper.shop for returns, exchanges, missing items, and damage
• Quality assurance: quality-assurance@sealkeeper.shop for authenticity and product complaints
• Shipping support: shipping-support@sealkeeper.shop for tracking and delivery issues

You can also reach us by phone at +1 (206) 555-0147.

Our shared service window is Monday through Friday, 8:00 AM to 6:00 PM Pacific Time. Primary support responds within 2 business hours during that window. Specialist departments respond within 3–4 business hours, and quality assurance responds within 1 business day. Messages received outside these hours are returned on the next business day.

Please include your order number (if applicable), full name, preferred contact method, and a clear description of the question or issue. For shipping issues, include the tracking number. For authenticity concerns, include clear photos of the product, packaging, labels, and any visible lot number.

Standard shipping is $8.00 per order. Orders over $45.00 ship free. If you have questions about delivery times or tracking, shipping-support@sealkeeper.shop can help.

Your order confirmation includes a carrier tracking link. If you see a problem with delivery, you can report it through that link or contact shipping support with your order and tracking number. Address changes must be made before the package ships; once shipped, the carrier handles redirects.

Yes. Returns are accepted within 30 days of delivery. Contact after-sales@sealkeeper.shop with your order number and a description of the issue. They will verify the order, document the problem, and provide the next steps for return or exchange. For visible issues, please include photos.

Once a return or exchange is approved, after-sales coordinates the remedy under our published return policy. If the issue fits the brand's warranty terms, they will explain how to start that process. Refunds are processed after the return is received and verified.

Warranty coverage follows the product information and support guidance for each brand. After-sales can help determine whether your issue falls under the applicable warranty and explain how to begin a claim.

Primary support can help with order changes or cancellations before the order ships. Once shipped, the carrier is the point of contact for redirects. Contact support@sealkeeper.shop with your order number as soon as possible.