Refund Policy

Refund Policy

Last updated: August 21, 2026

Refund and Returns Policy

SealKeeper (sealkeeper.shop) is an independent retailer specializing in food storage and preservation products. This policy explains how returns, refunds, exchanges, warranty support, and quality or authenticity concerns are handled for orders placed on this storefront. All orders are processed by Evergreen Pantry Operations LLC, the merchant of record and operator of the SealKeeper store.

Return Window and Eligibility

Returns are accepted within 30 days of delivery. Please contact us within that 30-day window so our after-sales team can provide the next steps for your return or exchange.

To be eligible, items should be in the condition in which they were received, with original packaging and any included parts, labels, or accessories. When your order arrives, we encourage you to inspect the packaging and the item itself before first use. If the packaging is torn or the product looks used or damaged, keep all packaging and contact us using the order confirmation details.

How to Start a Return or Exchange

Contact our after-sales team at after-sales@sealkeeper.shop with:

• Your order number, if applicable
• Photos if the issue is visible, such as damage, a defect, or an incorrect item
• A brief description of the problem

An after-sales specialist will verify the order, document the issue, and provide the next steps for return or exchange. The after-sales team also resolves missing items, damaged products, and incorrect orders, and coordinates warranty support as explained in the product description.

Refunds

Once a returned item is received and reviewed, refunds are issued to the original payment method used at checkout — credit card or PayPal. If you have any questions about the status of a refund, our primary support team can help confirm the details.

Exchanges and Replacements

If you prefer an exchange or a replacement — for example, a different size or a replacement for a damaged item — our after-sales team can arrange that under the same 30-day return window. If an item is confirmed as non-genuine through our quality assurance process, we will provide a replacement or refund consistent with our return terms and the brand's applicable warranty.

Shipping Fees

For the original order, standard shipping is $8.00, and shipping is free on orders over $45.00. When a return is approved, the after-sales team will confirm the return shipping method and any applicable costs. If the return is due to an error on our part — such as a damaged, incorrect, or missing item — we will cover the return shipping.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item, or is missing an item, contact after-sales at after-sales@sealkeeper.shop with your order number and photos showing the issue. Please report these issues promptly after delivery so we can resolve them quickly. If the same issue is reported repeatedly, the case is escalated to our quality assurance and sourcing teams for investigation.

Quality and Authenticity

SealKeeper sells only genuine products sourced through verified wholesale distributors and authorized supply channels. We do not sell imitations, refurbished units, or goods bought from secondary marketplaces. Every product listing is checked against the manufacturer's published specifications and, when possible, against a physical sample. Incoming shipments are spot-checked for packaging integrity, seal quality, and lot consistency, and products with signs of damage, poor sealing, or other abnormalities are rejected or removed from sale.

If you believe an item is not authentic, contact our quality assurance team at quality-assurance@sealkeeper.shop with:

• Order number or the email address used at checkout
• Clear photographs of the product, packaging, and any labels, seals, or markings
• A short explanation of why you believe the item may not be authentic
• Lot number if visible

How an Authenticity Claim Is Reviewed

• The quality assurance specialist receives the claim and confirms it contains the required information.
• The product is compared against the manufacturer's reference photos, packaging markers, and any known batch details.
• If more evidence is needed, the specialist requests lot numbers or additional photos.
• The store sends its determination and, if the item is confirmed non-genuine, outlines the next steps for replacement or refund.

Authenticity issues are treated with priority. Once a product is confirmed as non-genuine, we will initiate a resolution through our after-sales team, consistent with this policy and the brand's warranty terms. Product safety issues are escalated to the relevant brand's safety contact and, if required by law, reported to consumer safety authorities.

Warranty

Warranty coverage follows the product information and support guidance included with each item, along with the brand's standard terms. If a problem fits the brand's warranty terms, our after-sales team will explain how to start that process. Warranty coverage is not extended beyond the manufacturer's published terms.

Response Times and Updates

Our shared service window is Monday through Friday, 8:00 AM to 6:00 PM Pacific Time. Messages received outside these hours are returned on the next business day. You can also report shipping issues through the carrier tracking link in your order confirmation.

• Primary support: first response within 2 business hours during the service window
• After-sales: first response within 4 business hours
• Quality assurance: first response within 1 business day

Complex or escalated issues are routed the same business day to the relevant department supervisor for resolution.

Contact Us

SealKeeper customer support is available by email and phone:

• Primary support — order and payment questions, coupon and promotion details, order changes or cancellations before shipment: support@sealkeeper.shop or +1 (206) 555-0147
• After-sales — returns, exchanges, missing, damaged, or incorrect items, and warranty coordination: after-sales@sealkeeper.shop
• Quality assurance — authenticity, performance, safety, or durability concerns: quality-assurance@sealkeeper.shop

Merchant of Record

SealKeeper is operated by Evergreen Pantry Operations LLC, a privately held operating company that specializes in the retail distribution of kitchen storage and food preservation products. Evergreen Pantry Operations LLC is the merchant of record for the SealKeeper storefront and manages sourcing, order handling, shipment logistics, customer service, and daily operations on behalf of the store. Our postal address is 4827 Harborview Drive, Suite 210, Seattle, WA 98107, United States.