Shipping Policy

Shipping Policy

Last updated: August 21, 2026

Shipping Costs and Thresholds

SealKeeper offers straightforward standard shipping on all orders placed through sealkeeper.shop:

• Free standard shipping on orders over $45.00.
• $8.00 standard shipping on orders of $45.00 or less.

All shipping charges are in US dollars (USD).

Order Processing and Confirmation

Once you complete your order, you will receive an order confirmation by email. The confirmation includes your order number and, once your order is dispatched, a carrier tracking link so you can follow your package.

If you need to change or cancel an order before it ships, contact our support team as soon as possible. Address changes can be made before dispatch. Once a package has shipped, the carrier is the point of contact for redirects.

Tracking and Shipment Updates

Your tracking link shows carrier events such as label creation, transit scans, attempted deliveries, and exceptions. If your order contains items from multiple brands or fulfillment locations, it may be split into more than one package; tracking information is provided for each package.

The tracking link in your order confirmation is the fastest way to check the latest carrier status. If you need help interpreting a status or a scan does not update as expected, our dedicated shipping support team can check the carrier status and provide the latest update on your delivery.

Address Accuracy

Please make sure your shipping address is complete and correct when you place your order. If you notice an error, contact shipping support before dispatch and we will update your shipping address. Once the package is with the carrier, we are generally unable to change the address; at that point, the carrier is the point of contact for redirects.

Delays, Failed Delivery, and Missing or Damaged Packages

Delays: Delivery timing depends on the carrier and destination. If a carrier event indicates a delay, the tracking link provides the latest expected status. For help with a delayed package, contact shipping support with your order and tracking numbers.

Failed delivery: If the carrier attempts delivery and cannot complete it, they will typically leave rescheduling instructions with the tracking event. Shipping support can also help with delivery rescheduling for attempted deliveries.

Missing packages: If your package appears to be missing, the shipping specialist will check the carrier status and open a tracer with the carrier. If the carrier confirms the package is lost, the case is escalated to after-sales to initiate a replacement or refund under the store's shipping policy.

Damaged packages: If your order arrives damaged, contact shipping support with your order number and a description of the damage so we can investigate and help resolve it. Returns are accepted within 30 days of delivery.

Contacting SealKeeper Support

Customer support is available by email at support@sealkeeper.shop. The shared service window is Monday through Friday, 8:00 AM to 6:00 PM Pacific Time. Messages received outside these hours are returned on the next business day. If you contact us outside the service window, you can still review the carrier's latest status through the tracking link in your order confirmation.

For shipping-specific questions, contact the dedicated shipping support team at shipping-support@sealkeeper.shop. The shipping team answers questions about delivery times and tracking numbers, updates shipping addresses before dispatch, investigates lost or delayed packages with the carrier, and handles delivery rescheduling for attempted deliveries.

You can also reach SealKeeper by phone at +1 (206) 555-0147 or by mail at 4827 Harborview Drive, Suite 210, Seattle, WA 98107, United States.

Response Timing and Escalation

• The primary support team aims to respond within 2 business hours during the shared service window.
• The shipping support team aims to respond within 3 business hours.
• If a question belongs to a specialist department, the support agent provides that department's email and transfers the case context.
• Complex or escalated issues are routed the same business day to the relevant department supervisor.

To help us resolve your inquiry quickly, please include:

• Your order number
• Your full name
• Your preferred contact method
• A clear description of the question or issue

For shipping inquiries, also include your tracking number (if available) and the shipping address used on the order.

About SealKeeper and Order Fulfillment

SealKeeper is an independent retailer specializing in food storage and preservation products from Joseph Joseph, Haakaa, Pyrex, and Hefty. The storefront is operated by Evergreen Pantry Operations LLC, which acts as merchant of record and manages sourcing, order handling, customer service, and daily operations.

Warranty coverage follows the product information and support guidance provided for each item.